GENERAL

ACCOUNT INQUIRIES

• Is there a limit to the number of devices that a customer can have on their account?
• Will I be able to update my personal information online?
• Can a Line of Credit be established?

BALANCE INQUIRIES

• How do I check my account balance?
• How do I check my data usage?
• How do i check my minute usage?
• How do I check my text usage ?

MY ALIV APP

• How much does the My Aliv App cost?

NUMBER PORTABILITY

• Can I keep my BTC number if I move to ALIV service?

ROAMING INQUIRIES

• Is roaming available with Aliv?
• How do I set up roaming when I land?
• How do I activate roaming?
• Will I be able to check my credit balance when roaming ?
• Where will I be able to find a listing of countries I can roam in and the rates?
• If I become an ALIV subscriber and travel abroad what will be my international roaming experience?

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FAQ's

• What is the difference between ALIV and BTC?
• What islands and regions of islands are covered by which of the above technologies?
• Which emergency numbers does Aliv support?
• Can I make video calls?
• Will each handset include short codes? For e.g., *555#, *86 along with default password etc?
• Will customers have the option to make their number private from their handsets?

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