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  1. ALIV Customer
  2. GENERAL

GENERAL

ACCOUNT INQUIRIES

  • Is there a limit to the number of devices that a customer can have on their account?
  • Will I be able to update my personal information online?
  • Can a Line of Credit be established?

BALANCE INQUIRIES

  • How do I check my account balance?
  • How do I check my data usage?
  • How do i check my minute usage?
  • How do I check my text usage ?

MY ALIV APP

  • How much does the My Aliv App cost?

NUMBER PORTABILITY

  • Can I keep my BTC number if I move to ALIV service?

ROAMING INQUIRIES

  • Is roaming available with Aliv?
  • How do I set up roaming when I land?
  • How do I activate roaming?
  • Will I be able to check my credit balance when roaming ?
  • Where will I be able to find a listing of countries I can roam in and the rates?
  • If I become an ALIV subscriber and travel abroad what will be my international roaming experience?
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FAQ's

  • What is the difference between ALIV and BTC?
  • What islands and regions of islands are covered by which of the above technologies?
  • Which emergency numbers does Aliv support?
  • Can I make video calls?
  • Will each handset include short codes? For e.g., *555#, *86 along with default password etc?
  • Will customers have the option to make their number private from their handsets?
See all 14 articles
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