What are the Troubleshooting tips for Roaming

• Mobile account balance/wallet has cash balance
• Customer is connected to AT&T
• Customer is dialing +1(242) before the seven-digit number
• the + symbol is dialed by holding down the 0 key.
• APN settings are still assigned in Mobile Networks/Cellular Networks 
• Customer has attempted a soft reset.
• Device is compatible with Aliv SIM and network
• What type of device does the customer own (make & model)?
• Was device purchased from an Aliv retail store?
• Seek to find out where the customer is attempting to roam (country, city, etc.)